Help & Support

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  My account & M&S policies

  You can find details on our policies here.

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  Store information

  Locate your nearest branch, check opening hours, view available in-store services, and browse café information.

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  Loyalty & rewards

  Get help with your Sparks card, track your personalized offers, check points, or find out how your shopping supports charities.

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  Returns & Refunds

  Learn how to return items, initiate refunds, and understand our return policy for a hassle-free experience.

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  Collection & Delivery

  Discover options for in-store collection and home delivery, including tracking and scheduling.

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  Product & Brand Details

  Access comprehensive details on our products and brands, including features and availability.